Cancellation policy

The short version

Cancel or reschedule a bay with more than 24 hours' notice and there is no charge at all.

Inside 24 hours, a bay cancellation is charged at 50% of the booking, because the slot rarely fills at that notice. Lessons and fittings are charged in full, and so is a no-show.

Bay rentals

More than 24 hours before your start time: cancel or reschedule at no charge.

Inside 24 hours: 50% of the booking is charged. Rescheduling instead of cancelling is always free if a slot is open, so it is worth asking before you cancel.

Arriving late does not extend your booking — the bay is held for your booked time and released afterwards.

If you do not arrive within 15 minutes and have not told us, we may release the bay to someone else and the booking is treated as a no-show, charged in full.

Lessons and fittings

These are appointments with a specific professional whose time is set aside for you, so the 50% rate does not apply here: we ask for 24 hours' notice, and inside that the session is charged in full.

A missed appointment is charged in full for the same reason.

If your coach or fitter has to cancel, you are offered another time or a full refund. Your choice, not ours.

Leagues and events

League entry fees are refundable up to the start of the season. Once a season is under way, entry is not refundable, because the draw and scoring depend on a fixed field.

Corporate nights and private buyouts are quoted individually and have their own cancellation terms, set out in the quote. Larger bookings generally need more notice.

[VERIFY] deposit terms for buyouts.

Memberships

Memberships renew monthly and can be cancelled to prevent the next renewal.

We do not refund part-months, and unused daily session time has no cash value.

[VERIFY] required notice period before a renewal date.

When we cancel

If we have to close or cancel your booking — equipment failure, weather, anything else — you get a full refund or a rescheduled slot, whichever you prefer.

We will contact you on the details attached to your booking, so keep them current.

How to cancel

Use the link in your booking confirmation, which is the fastest route.

Or call 236-553-1888 during opening hours, or email info@scratchindoorgolf.ca. For anything inside 24 hours, please call — email may not be read in time.